Privacy Policy

This Privacy Policy describes how Three Palms Property Management (“Three Palms,” “we,” “us,” or “our”) collects, uses, and shares information when you visit https://threepalmsrentalmanagement.com, use our forms, or communicate with us by phone, email, or text message (SMS/MMS).

California DRE company license: #02245946.

Contact

Email: info@threepalmsrentalmanagement.com
Sales: (858) 923-5485
Client / listings: (619) 393-8300

1. Information We Collect

We may collect:

• Contact details you provide (name, email, phone number, mailing address, property address).
• Inquiry and service information (rental analysis requests, custom quotes, ownership or tenancy details you choose to share, appointment preferences, maintenance or account messages).
• Communication records (emails, call notes, SMS/MMS content you send or receive in connection with our services).
• Website and device data (IP address, browser type, pages viewed, referring URL, approximate location derived from IP, and cookies or similar technologies as described below).
• Consent records (whether you opted in to SMS, the form or page used, timestamp, and related disclosures).

We do not require you to provide more information than needed to respond to your request or provide property-management-related services.

2. How We Use Information

We use information to:

• Respond to inquiries and provide property management, rental analysis, leasing, owner, and tenant-related services.
• Schedule showings, calls, and appointments.
• Send service / account communications (for example confirmations, follow-ups, maintenance or account updates) when you have provided a phone number and, where required, consented.
• Send marketing text messages only if you have separately opted in (see SMS section below). Consent to marketing SMS is not a condition of purchasing or receiving services.
• Operate, secure, and improve our website and communications.
• Comply with law, DRE / licensing requirements, and carrier messaging rules.
• Protect our rights, safety, and property, and those of our clients and users.

3. Phone Numbers, SMS / Text Messaging, and Mobile Information

If you provide a mobile number and opt in, Three Palms Property Management may send text messages related to your inquiry or account (for example appointment reminders, follow-ups, maintenance or account updates) and, if you separately consent, occasional marketing messages about our property management services.

Carrier-required mobile information statement (do not remove or weaken):

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

In plain terms:

• We do not sell phone numbers.
• We do not share phone numbers or SMS opt-in data with third parties for their marketing.
• We may use trusted service providers (for example our CRM / messaging platform and hosting) solely to deliver our own messages and support, under instructions that prohibit using your number for their own marketing.

Message frequency: Varies based on your interactions and the programs you join (typically a few messages per week when you are actively communicating with us; marketing frequency is occasional).

Message and data rates: Message and data rates may apply. Check your wireless plan.

Opt out: Reply STOP to any message to unsubscribe. You may also email info@threepalmsrentalmanagement.com or call (858) 923-5485.

Help: Reply HELP, email info@threepalmsrentalmanagement.com, or call (858) 923-5485.

Consent: SMS consent is collected via an unchecked checkbox (or equivalent clear affirmative action) on our website forms, or another documented opt-in method. Providing a phone number alone is not treated as marketing SMS consent.

Supported carriers may change over time; delivery is not guaranteed on all networks.

For program terms, see our Terms of Service.

4. How We Share Information

We may share information with:

• Service providers who help us operate our business (website hosting, CRM, email/SMS delivery, analytics, IT support), under contracts that limit use to providing services to us.
• Vendors and professionals involved in managing a property when needed to fulfill your request or a management agreement (for example contractors, for coordination you have requested).
• Legal and safety recipients when required by law, subpoena, or to protect rights and safety.
• Business transfers (for example if we reorganize), subject to appropriate protections.

We do not sell personal information for money. We do not share mobile numbers or SMS consent data with third parties for those parties’ marketing or promotional purposes (see Section 3).

5. Cookies and Similar Technologies

Our site may use cookies or similar tools for basic site function, security, and analytics (for example to understand which pages are visited). You can control cookies through your browser settings. Blocking some cookies may affect site features.

6. Your Choices and California Privacy Rights

Depending on applicable law (including the California Consumer Privacy Act, as amended), you may have rights to:

• Know what personal information we collect and how we use it.
• Request access to or deletion of personal information, subject to legal exceptions.
• Correct inaccurate personal information.
• Opt out of certain sharing that California law treats as a “sale” or “sharing” for cross-context behavioral advertising (we do not sell mobile numbers for marketing; see Section 3).
• Non-discrimination for exercising privacy rights.

To exercise rights, email info@threepalmsrentalmanagement.com with the subject line “Privacy Request” and enough detail for us to verify and respond. We may need to verify your identity before fulfilling a request.

Do Not Track: Our site does not currently respond to browser Do Not Track signals in a uniform way; see cookie controls above.

7. Data Retention and Security

We retain information as long as needed for the purposes described above, to maintain business and licensing records, resolve disputes, and meet legal obligations, then delete or de-identify it when appropriate.

We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is 100% secure.

8. Children’s Privacy

Our services are directed to adults (property owners, tenants, and prospects). We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will take appropriate steps to delete it.

9. Third-Party Links

Our site may link to third-party websites or tools. Their privacy practices are their own. Review their policies before providing information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we post revisions. Continued use of the site after changes means you acknowledge the updated policy. Material changes to SMS practices will be reflected here and, where required, in consent language.

11. Contact Us

Three Palms Property Management
Email: info@threepalmsrentalmanagement.com
Sales: (858) 923-5485
Client / listings: (619) 393-8300
Website: https://threepalmsrentalmanagement.com
DRE #02245946

Legal entity / address: see the entity placeholder block at the top of this page (complete from IRS CP-575 / 147C before A2P submit).